Providers
Provider Manual
For answers to questions on Cox HealthPlans Policy and Procedures, please refer to the Provider Manual, click here to access.
Provider Service
Cox HealthPlans is committed to providing excellent Customer Service to our providers. You may reach us by secure messaging through our online messaging center.
Provider Service is available 24 hours a day via our Web Portal. This information is accessible through the registration and login area located on the lefthand side of this page.
If you are unable to access the web portal, you may contact us at 1-800-205-7665 or 417-269-2900.
Vision Statement
The Vision for Cox HealthPlans Provider Services Department is to meet and exceed the expectations of all our Providers by providing friendly, professional answers to meet their individual needs by a staff engaged in providing excellent customer service.
If you are referring a patient outside of your care, please access our Provider Directory to insure our member is getting the highest level of benefit for their care by staying within the Network. Click here to access.
- Member’s Identification Number located on the ID card
- Patient’s Name
- Patient’s Date of Birth
- Name of doctor, hospital or provider
- Date(s) of service
- Claim number (if known)
Are you a registered Cox HealthPlan Provider?
Register »If you have any questions or concerns, or need additional assistance, please contact the Cox HealthPlans Provider Service Department at:
Phone 417.269.2900 or 800.205.7665 Fax 417.269.2949 E-mail providers@coxhealthplans.com
Mailing Address
Cox HealthPlans
PO Box 5750
Springfield, MO 65801-5750
Or visit us at
Cox HealthPlans
Kelly Plaza
3200 S. National, Building B
Springfield, MO 65807