2025 Member Survey Results

December 16, 2025, 4:27 pm

Cox HealthPlans (CHP) takes member satisfaction seriously, which is why we conduct a survey every year to seek feedback from our members on their health care experiences and satisfaction with our services. The annual member satisfaction survey has been completed. Access to the survey was granted through randomized email invitations to eligible CHP adult health plan members.

The survey covered key health care service areas and asked members to rate their recent health care experiences, their personal doctor, their specialist(s) if applicable, and health plan services. Members were also encouraged to share about their experiences and/or to give suggestions for improvement in a free response format. After the results were collected, CHP completed a thorough review of the survey responses to better understand member needs, look for trends and find new opportunities for improvement.

This year, CHP members rated their personal doctors highly in areas such as showing respect, spending enough time with members, and listening to concerns. Survey results are shared with CHP internal committees, CHP employees, and network providers.