Member Services

We are here to help you make the most of your health insurance plan. You can always call us with any questions or concerns you might have, and when you do, you will always talk to a live customer service representative. Or, you can login to your account, anytime, to review your current plan.

To answer any question you might have, our member service representatives are available Monday-Friday, 8:00 a.m. - 5:00 p.m. at (417) 269-2900 or toll free at (800) 205-7665.  To help process any question or concern you might have, it’s important for you to have these items handy:

  • Identification Number on the ID card
  • Name of Doctor, Hospital or Provider
  • Date(s) of service
  • Claim Number (if known)

Note: You will only be able to obtain information on a dependent if you are the parent of the child and you are also a covered member on their plan. A signed HIPAA release form will guarantee that you have access to the information you need on family members.


Your time is valuable; CoxHealth helps you make the most of your time with CoxHealthNow. With a CoxHealthNow account you don’t have to leave home to keep your health on the right track. You can quickly and easily:

  • View your health records and lab results
  • Schedule an eVisit
  • Communicate with your physician
  • Pre-register for hospital procedures
  • Schedule appointments (select locations)
  • Renew prescriptions
  • Pay your bill
  • And more

Create your CoxHealthNow account today 

Prescription Information

On a daily prescription regimen? We might be able to help you save time and money with our Mail Order Savings and Choices.

Learn More

NOTICE: Email is not considered a secure environment in which to transmit Protected Health Information (PHI) by the Health Insurance Portability and Accountability Act (HIPAA). Cox HealthPlans does not guarantee the privacy of any PHI sent via the Internet and will not reply via email. If you choose to send PHI via internet email you do so at your own risk. You may submit PHI thru secure messaging by registering for the member on-line access. You may contact our Member Services department at 417-269-2900 or 800-205-7665.

PHI Includes: Name Geographic Location Date(s) Phone & Fax Numbers Email Addresses Social Security Numbers Any unique identifying number (Member #), characteristic, or code Beneficiary Information Medical and Billing Records

Cox Health

One of the health care industry’s most highly regarded national publications, Hospital and Health Networks, has repeatedly recognized CoxHealth as a Top 100 Integrated Health System.

Prescription Information

On a daily prescription regimen? We might be able to help you save time and money with our Mail Order Savings and Choices.

Learn More

Qualifying Life Events

New job? New baby? If you are going through big changes, you can change your health insurance plan anytime you want with a Qualifying Life Event.

Resources & Forms

Filling out forms is never fun, but we make the process easy. We’ve listed all of the forms that you might ever need, so you can find what you need quickly.

Find a Provider

Looking for a new doctor? We have you covered. Find a qualified provider in your neighborhood, so you can start getting those regular check-ups.

Start Search

Get the Right Care, Right Now

Don't know where to go after your Primary Care Physician office closes? Click Learn More to view your after-hours care options. For a life-threatening illness or emergency, please go to the nearest emergency room or call 911.

Back to Top

Contact Us

Phone: 417.269.4679
or 800.664.1244
Fax: 417.269.2949

Mailing Address
Cox HealthPlans
PO Box 5750
Springfield, MO 65801-5750

Or visit us at
Cox HealthPlans
Medical Mile Plaza
3200 S. National, Building B
Springfield, MO 65807

©Cox HealthPlans LLC