How to Access Information

December 17, 2021, 12:15 pm

At Cox HealthPlans, we want to make accessing your health plan information as easy as possible. There are multiple ways to find valuable information, including:

The Website

Here you can find member information regarding:

Cox HealthPlans Member Portal

Your Member Portal

Once registered as a member, you will have the ability to:

  • Order new ID cards
  • Access your Plan Document or COC (Certificate of Coverage)
  • View claims information and benefit accumulators
  • Take your annual Health Risk Assessment Questionnaire
  • Access your Schedule of Benefits
  • Send and receive secure web portal questions to your providers of care (usually answered same day if received by 4pm, if not the next business day)

Member Services

You can reach a Member Services representative by phone or through our secure, online chat portal on Monday through Friday from 8am to 5pm (Central Standard Time).



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Contact Us

Phone: 417.269.4679
or 800.664.1244
Fax: 417.269.2949

Mailing Address
Cox HealthPlans
PO Box 5750
Springfield, MO 65801-5750

Or visit us at
Cox HealthPlans
Medical Mile Plaza
3200 S. National, Building B
Springfield, MO 65807

©Cox HealthPlans LLC